Maintenance as a Service

About SCOMGURU

SCOMGURU is a consultancy organization that focuses on Microsoft technologies, with a specialization in SCOM (System Center Operations Manager). The majority of our clients rely on SCOM for monitoring their infrastructure, applications, and services. However, many organizations face challenges in maintaining their critical monitoring components, often due to a lack of time, knowledge, or resources. Regardless of the circumstances, we emphasize the importance of giving your SCOM environment the attention it requires to ensure it remains reliable when you need it most.

To address these challenges, SCOMGURU offers SCOM Support as a Service. Typically, we recommend dedicating a full day per month for one of our seasoned SCOM experts to perform comprehensive maintenance. This ensures your SCOM environment stays in optimal condition.

Our Approach

Before beginning monthly maintenance, we perform a full health check of your SCOM environment to gain a thorough understanding of its structure and usage. Based on our findings and your requirements, we provide recommendations on how to proceed and create a tailored maintenance plan to address every critical aspect of your system.

Since every organization is unique, we ensure the support plan aligns with your specific needs. However, common activities for most clients include:

  • Lifecycle Management: Ensuring SCOM and its management packs are up-to-date.
  • High Availability Testing: Verifying failover mechanisms are functioning correctly.
  • Group Configuration and Security: Checking management group availability, performance, configuration, and security.
  • Performance Optimization: Tuning SQL instances and databases for better efficiency.
  • Incident Resolution: Providing support for SCOM-related incidents and issues.
  • Connector Maintenance: Managing integrations with ITSM tools, notification systems, and cloud providers.
  • Roundtable Consultations: Offering expert advice on SCOM-related strategies and improvements.

Flexible and Global Solutions

As an organization comprised of experienced SCOM specialists, SCOMGURU provides maintenance services globally. Support can be delivered remotely or on-site for Canadian customers.

Pricing and Customization

Pricing varies based on the specific nature of the services required, the current state of your environment, and the type of maintenance you need. Whether it’s side-by-side migration, lifecycle management, or performance tuning, we ensure our services are tailored to your requirements.

You can feel free to contact us at contact@scomguru.com with all your queries and our team will get back to you with the best possible and affordable solution.